USCIS reminds the public that we offer immigration services to help people affected by unforeseen circumstances such as natural disasters. Examples of unforeseen circumstances include, but are not limited to, recent severe weather conditions in Kentucky and nearby states. 

The following measurements may be available and will be determined on a case-by-case basis as requested: 

• Change the nonimmigrant status or extend the stay of a nonimmigrant who is currently in the United States. Failure to request the extension or adjustment before the expiration of your authorized period of admission may be excused. if the delay was due to extraordinary circumstances beyond your control;

• New parole from persons previously granted parole by USCIS; 

• Expedited processing of applications for advance travel permission;

• Expedited adjudication of off-campus employment authorization applications for F-1 students with severe financial hardship;

• Expedited adjudication of applications for employment authorization, when applicable;

• Consideration of fee waiver requests due to inability to pay;

• Flexibility for those who received a Request for Evidence or a Notice of Intent to Deny, but were unable to present evidence or respond in a timely manner;

• Flexibility if the person was unable to appear for a scheduled interview with USCIS;

• Expedited replacement for lost or damaged immigration or travel documents issued by USCIS, such as Permanent Resident Card (green card), Employment Authorization Document, and Arrival / Departure Record (Form I-94); Y

• Reschedule an appointment for biometric services.

Note: When making a request, explain how the impact of unforeseen circumstances, such as a natural disaster, created the need for the requested assistance. If you lost all documents that can be used as evidence in an unforeseen circumstance, please include an explanation in your description and a copy of a police report, insurance claim or other report, if available, to support your request. 

Visit our page Special situations or call us to learn more about how we provide assistance to people affected by unforeseen circumstances. To find out how to apply, call us at 800-375-5283. For people with disabilities: (TTY) 800-767-1833 or (VRS) 877-709-5797.

Please update your address with USCIS to ensure that you receive all correspondence and benefits from us in a timely manner and avoid potential delays related to your case. To update your address with USCIS, visit our page How to Change Your Address. Please note that changing your address with the United States Postal Service will not change your address with USCIS.

Visit our page Status of Our Offices to determine if an office is open and for information on rescheduling appointments. In particular, if your appointment Infopass was affected by a natural disaster, you can reschedule your appointment online or by calling USCIS Contact Center.

All requirements of Form I-9, Employment Eligibility Verification, remain in effect. Those affected by natural disasters should visit the Interchange I-9 for more information on how to complete Form I-9 if an employee's documents have been lost, stolen, or damaged.