Q: What happens after I successfully verify my identity with ID.me?

A: Upon successful verification, ID.me notifies NJDOL, leading to the removal of pending identity verification issues. This process generally takes about 15 business days.

Q: Can ID.me help with other unemployment claims issues?

A: No, ID.me staff cannot address other issues related to unemployment claims. For assistance, contact NJDOL directly.

Q: How are additional eligibility issues handled with my claim?

A: If identity verification is the only concern, NJDOL informs you once the barrier is lifted. For other eligibility issues, NJDOL requires more time to resolve them.

Q: Where can I get help regarding the required identity verification?

A: Visit help.id.me for questions about mandatory identity verification. NJDOL staff cannot access your ID.me account or assist in the ID.me process.

Q: What do I do if I can't access my QR code via computer or phone?

A: If you don't have access to a device, consider alternatives such as a public computer at a One-Stop Career Center or your city's public library.

Q: What should I do if I encounter problems creating an account on ID.me?

A: If you are facing challenges setting up your account on ID.me, you have options available to help you. ID.me provides a video chat feature, where trained and certified members can guide you through the identity verification process via video call. You can find detailed instructions on how to proceed with a video call in the video chat feature's step-by-step guide.

Additionally, if you need further assistance, you can submit a help request using the following link: https://help.id.me/hc/en‐us/p/contact_support. This resource will connect you to the support you need to address any issues you encounter when creating your ID.me account.

Q: How is identity verification handled for minors?

A: Workers under the age of 18 have their identity verified by NJDOL staff. Contact by email at idproofing@dol.nj.gov.

Q: Is an IRS pre-verification sufficient for unemployment in New Jersey?

A: Verifications completed for other agencies are shared with NJDOL only if they meet specific requirements. Additional steps may be required after signing in to ID.me.

Q: Will I need to repeat the identity verification process in the future?

A: Each Unemployment Insurance claim is valid for one year; Within that period, no identity verification is required. Opening a new claim involves logging into your existing ID.me account.

Q: How do I update inconsistent email addresses between ID.me and my unemployment claim?

A: Follow these steps:

• Sign in to ID.me.
• Select Profile.
• Under “Email,” add the desired email address.
• Select “Submit Verification.”
• Confirm the new email.
• On the Profile tab, set your unemployment claim email as primary. Please allow a processing time of 5 to 10 business days.

Q: Can I choose a language other than English for the verification process?

A: Yes, you can select your preferred language when completing the ID.me verification process.

Q: What happens after completing the identity verification process through ID.me?

A: Upon successful completion, you will receive an email confirmation from ID.me. However, this is not enough to begin certification. Expect a confirmation email from New Jersey Unemployment from ui-noreply@dol.nj.gov with certification instructions and next steps related to the claim. Keep in mind that even with a successful identity verification, your unemployment claim could still be denied for other reasons.